Cognigy, the leading enterprise software vendor for self-service conversational artificial intelligence (AI) automation, today announces its second round of financing. The company secured €5.5 million series A funding round led by technology venture capital groups: DN Capital, Nordic Makers and Inventures. Cognigy is now poised to accelerate its expansion in the US market.
Guy Ward Thomas, Investment Manager at DN Capital, explains: “Thanks to Cognigy’s conversational AI platform, companies in every industry can now automate highly complex customer support activities – without the challenges other chatbot tools include.”
“Cognigy puts sophisticated, game-changing technology within easy reach,” he continues. “Organizations no longer need to struggle to find efficient and scalable ways to provide stellar customer experiences. We see a great future ahead.”
“We are very pleased to welcome our new investors and partners who share our vision and recognize our revolutionary potential,” says Philipp Heltewig, Co-Founder and CEO at Cognigy.
As a global leader in conversational AI automation, Cognigy has already been recognized as a “Cool Vendor in AI for Conversational Platforms” by Gartner. Today the company is in the process of an exponential expansion across the United States, Europe and Asia-Pacific. This includes doubling its current employee count and adding a strategic sales and marketing team based in the USA.
Sascha Poggemann, Co-Founder and COO at Cognigy, says, “Today, we consult and implement projects around the world with our implementation and partner network. We’re ready for the next stage of our development.”
Dennis Walsh, President Cognigy, Inc. says: “Cognigy’s technology is unique in the marketplace in that it actually delivers meaningful, measureable results, not just proof-of-concepts. As our story gets out, demand for our software has grown rapidly. This investment helps us scale our operations quickly to service the demand.”
AI for Customer Experience
Cognigy provides an AI-based enterprise platform to build, deploy and maintain conversational automation solutions. This highly sophisticated technology seamlessly connects critical operational touchpoints through out-of-the-box integration to business intelligence (BI), customer relationship management (CRM)and enterprise resource planning (ERP) tools. Users can access real-time data through simple conversation. From customer service questions to high-level IT operations management, Cognigy enables the fastest and most effective way to deliver results through the most natural channel – conversation.
Using Cognigy doesn’t require you to be a computer engineer, either. With its Low-Code Conversation Editor, Cognigy.AI enables citizen developers such as conversation designers and/ or project managers to easily implement cognitive bot interfaces. It’s the key to provide unprecedented levels of customer service through scalable, efficient technology.